If a regular telephone exchange is no longer cool off for you, then the word Consolidation appears in the lexicon. For many, this word is associated with complex processes, long evolution and high budgets. The INTEGRATION usually follows the API, the very set of procedures and way by which our IP PBX interfaces with some third-party practical application.

The meaning of Integrating almost always comes lowered to transferring numbers from an Information science PBX to the application (unremarkably some kinda CRM) during an outgoing holler (well, the fact of the call itself, course) and transferring the same number from the practical application to the IP PBX, outgoing. Next, the application itself decides what to do with this number:

Open card found by turn
Fix a log launching
send a message
Etc.

Inferior often, INTEGRATION implies embedding a wider functionality:

Operator line status management
Function with your own calls
Work with calls of colleagues
Work with conferences
Work with the telephone set book
Etc.

Here, in fact, we transportation our CRM softphone functionality.

What are 3CX Genus Apis?

HTTP API

Using it you can:

Gain a call from a 3CX subscriber (to an inner or extrinsic number)
Disconnection subscriber
Enable ratifier
Disconnect external calls to the caller
Enable external calls to the subscriber
Enable call transcription for the cool
Disenable call transcription for the caller

All this whole kit and boodle quite an simply, for example, in order to make a call, we type much a line in the web browser. First, the call will arrive at the instigator, put information technology along have got, then 3CX will telephone dial the outback number and combine the calls. a complete description of the variables is hither- HTTP://www.3cx.com/blog/docs/3cx-http-api/ You can apply information technology in any web browser-based CRM. Cons - fundamental interaction only towards the PBX. Thus sending a notification to the node about an incoming call is not possible.
Information science-АДРЕС -3CX:5000/ivr/PbxAPI.aspx?func=make_call&from=номер-откуда-звоним&to=куда-звоним&pin=пароль

CRM API

Victimization IT you can:

Make calls from a third-party application
Notifications about alteration of hollo status (connection is confused, dialing, dialing, etc.)
Notifications about the status of the subscriber (logged in, logged taboo, no association with the PBX)

CRM API, this is essentially a module for the native softphone - 3CX Phone for Windows. To develop the plugin you need to possess Microsoft Visual Studio apartment. A DLL is made, which is written in the softphone configuration lodge.

Description of commands with examples is here- http://www.3cx.com/web log/docs/3cxphone-for-windows-api/ You

can apply anywhere. Information technology must represent remembered that this API requires a softphone, this is also a plus: it takes care of the client - host interaction, and minus - the softphone is needed in whatever way.

CALL CONTROL API

Call out Hold in API is available for 3CX Telephone system starting from edition 11 and high and allows you to programmatically control calls. Evolution requires experience with .Web and C #.

Exploitation IT you can:

View wholly active calls on the PBX
Hollo control interception
Call transfer
Hang
Change 3CX Phone Scheme Settings
And 30 more functions

Using this API is intended for wont in large projects. The main conflict from the rest of the APIs is that the interaction goes directly with the PBX (with the server side), and non with the client.
Description of commands with examples is here - http://www.3cx.com/blog/docs/call-mastery-api/

CRM Integrations Easy Out of the Box

All box integrations are made in the form of plugins for 3CX Phone.

Click to Call - the ability to dial a issue with one click from CRM.
Call Pop-up - automatic show of a contact card based on caller-up ID.
Call Journals - keeping a call history in CRM.

Actions on the CRM side are configured in 3CXPhone.
Integration with Microsoft Outlook and Microsoft Situatio 365 is getable for any 3CX Phone Organisation commercial license commercial release. Other plugins require the CRM 3CX Phone System PRO version. It is worth noting that the number of users of these plugins is not licensed in any way.

To boot to the already specified Expectation and Agency, the following CRMs are supported:

Microsoft Dynamics
Google contacts
Salesforce
Sugarcrm
Sage CRM

Each punch-in is installed from a familiar distribution and has 2 parts, the first is 3CXPlugin for jail cell phone and the irregular is a customization package for CRM-system and a small manual how to install information technology, so that the requirement button - Telephone call is displayed in the interface.

Download 3CXPlugins here .

In the second set out of the article, I will contribute a selection of third-party plug away-Immigration and Naturalization Service and modules implemented happening the 3CX API.